FAQ’s – Frequently Asked Questions
Oneir Provides easy access to frequently asked questions so that our customers have 24/7 access for many operational questions. The FAQ area supplements our Customer Support and After Hours Support.
How do I carry out a Year-End closing?
To balance the Accounts Receivable sub-ledger to the General Ledger Control Accounts is fairly simple, but may require some manual calculation. Normally there will be no difference between the two totals. To arrive at the balanced totals there are two methods.
Contact Memo and Mgt Note Manual
The Accounts Receivable and Account Payable have a relation management component that will
allow you to attach general memos and contact notes to a customer or vendor. The general memos
are accessed using the F11 key. The detailed contact notes are accessed using the F12 key.
Dealing with Foreign Transactions
The discussion below provides an example relating to US Dollar (USD) transactions; however, the calculations are similar with other non-domestic funds transactions. Only the exchange rates differ.
The feature for sending an Electronic Funds Transfer (EFT) to Accounts Payable Vendors allows you to send payments to your vendors directly through your bank account to theirs. This feature is similar in scope to the long available feature for the Canadian Payroll Direct Deposit add-on.
There are two ways to export data from your company. You can export a report, or the raw data file.
To calculate finance charges the customer’s statement option must be set up as type ‘2’- PRINT STATEMENT WITH FINANCE CHARGE. This is set up in the Accounts Receivable Menu; Add, Update Delete Customers option.
Date is outside three fiscal years. You may wish to close year end through GL. Press to continue.
If you receive the preceding message when entering Oneir Software you must perform a year end close to continue working in the current fiscal period.
Oneir has always provided the option of calculating and displaying finance charges on past due interest charges on your printed statements. These charges, however, were not posted to the customer account receivable ledger or general ledger.
When a customer has a credit balance on their account it is sometimes necessary to refund them by check. To refund a customer by check there are three steps to have a good accounting trail. If they do not have a credit yet but have returned the items the first step is to create the credit note on the customer’s account.
When a customer has a credit balance on their account it is sometimes necessary to refund them by credit card. To refund a customer by credit card there are two steps to have a good accounting trail. If they do not have a credit yet but have returned the items the first step is to create the credit note on the customer’s account.
How to write off AR account balances
To write off AR accounts simply post a credit adjustment or debit adjustments against the invoices or credit notes being written off. You will have to post to a GL account for the write off amounts.
