Benefits from Automating Your Accounts Receivables – Part III: Using Overdue Interest to Encourage On Time Payments
Effective Order Placement
Being efficient at taking orders and making the process easy for the customer is the first primary item. Today customers want to be serviced…and they should be! The sales rep should know the customer and their buying habits. To this end, an “Order Guide” can be made available to the customer, detailing their purchasing history, broken down by product group, with the usage per period and their favourable pricing and the SRP.
Using the Order Guide as a basis for placing orders, the internal sales person can easily take customer order over the phone, or from a faxed or e-Mailed order. Optionally, the outside sales rep takes the order at the customer’s location using their laptop or I-Pad. Orders are transmitted to the warehouse and a confirmation e-Mailed to the customer. All these situations typically use the order entry/invoicing method for order placement. If the customers pick […]