How ERP & CRM Software Can Improve Customer Satisfaction
Just about every business in any industry relies on repeat clients to keep business going, and that entails ensuring that customers are satisfied with goods and level of service. But mid-sized distributors in particular may face some challenges that are unique to their business. Distributors are usually competing directly with much bigger companies that can get advantageous terms from suppliers and can get their hands on more resources.
As such, mid-sized distributors may find themselves charging higher prices and having less manpower compared to their competitors. Competing on price isn’t an option, so there are other ways that mid-sized distributors need to compete to attract new customers and keep them.
Taking advantage of an enterprise resource planning (ERP) software with customer resource management (CRM) capabilities can give mid-sized distributors the opportunity to more effectively meet expectations for a high level of customer service.
Since good customer service translates into good business sense, an […]